Autel US states a 30-day return policy for items in original packaging, unused, with tags and proof of purchase. Return shipping is free only if the item is defective or incorrectly shipped; otherwise you pay. The policy does not cover warranty terms or restocking fees.
If you are searching for Autel US return policy details, the brand states a 30-day window from delivery to request a return. Items must be in the same condition as received: unworn or unused, with tags and original packaging, plus a receipt or proof of purchase.
To start a return, email support@autel-us.com. Approved returns go to a Wheeling, Illinois address. Return shipping is free for defective or damaged items; for other reasons you cover the cost, which may be deducted from your refund. The policy does not mention warranty coverage or restocking fees.
What the brand states
Autel US publishes a 30-day return policy starting from the day you receive your item. To qualify, the item must be in the same condition you got it – unworn or unused, with tags and original packaging. You also need the receipt or proof of purchase.
To initiate a return, contact support@autel-us.com. Approved returns are sent to 600 Northgate Pkwy, Suite D, Wheeling, IL 60090, United States. The brand will then provide return instructions and, when applicable, a USPS or UPS return shipping label.
Return shipping is free for defective, damaged, or incorrectly shipped items. For non-quality returns (e.g., changed your mind), you pay the return shipping and that cost may be deducted from your refund.
How it works step by step
According to Autel US, the return process is:
- Step 1: Within 30 days of receiving your item, email support@autel-us.com to request a return.
- Step 2: If your return is accepted, Autel US will send return instructions and, if applicable, a USPS or UPS return shipping label.
- Step 3: Ship the item back to 600 Northgate Pkwy, Suite D, Wheeling, IL 60090, United States.
- Step 4: For defective or damaged items, return shipping is free. For other reasons, you pay the cost, which may be deducted from your refund.
What is not stated
The published return policy does not cover several details a buyer might want to know:
- Warranty terms: Autel US does not provide a warranty policy in the available data – only return and shipping policies are stated.
- Restocking fees: The brand does not mention whether a restocking fee applies to non-quality returns.
- Software returns: Since Autel US sells diagnostic tools with software, the policy does not clarify whether activated or downloaded software can be returned.
- Refund timeline: How long after the return is received a refund is issued is not stated.
- Condition for “unused”: The policy says “unworn or unused” but does not define what constitutes use for electronic diagnostic devices.
Tips before you order
Based on the stated policy, here is what you should check before placing an order with Autel US:
- Keep packaging and tags: To be eligible for a return, the item must be in its original packaging with tags still attached. Do not discard anything until you are certain you want to keep the product.
- Save proof of purchase: You will need the receipt or order confirmation to start a return.
- Contact support before returning: Do not ship anything back without first emailing support@autel-us.com and receiving approval. Unauthorized returns may not be accepted.
- Understand shipping costs: Return shipping is free only for defective, damaged, or incorrectly shipped items. For any other reason, you pay the cost, which could be deducted from your refund.
- Check the shipping timeline: Standard shipping is free within the continental U.S. and takes 4–6 business days after a 1–2 day processing period. Signature confirmation is included on all deliveries.
Related questions
If you are also looking for Autel US’s shipping or warranty policies, here is what the brand states:
- Shipping: Free standard shipping on all orders within the continental U.S. Options include Standard (4–6 business days), Expedited (3–5 business days), and Air (2–3 business days). Processing takes 1–2 business days. Signature confirmation is included.
- Warranty: The brand does not provide a warranty policy in the available data. You may want to ask Autel US directly about coverage before purchasing.
Frequently asked questions
What is the return window for Autel US?
Autel US states a 30-day return policy. You have 30 days after receiving your item to request a return.
What condition must the item be in for a return?
The item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You also need the receipt or proof of purchase.
How do I start a return with Autel US?
Contact Autel US at support@autel-us.com to request a return. If approved, you will receive return instructions and, when applicable, a USPS or UPS return shipping label.
Who pays for return shipping?
Return shipping is free for defective, damaged, or incorrectly shipped items. For non-quality returns (e.g., changed your mind), the customer pays the shipping cost, and it may be deducted from the refund.
Does Autel US offer a warranty?
The brand does not state a warranty policy in the available data. You should contact Autel US directly to ask about warranty coverage before purchasing.
